Department: Children & Family Services
Reports to: Senior Program Manager – Care Coordination
Location: 1757 Waller Street, San Francisco


This position is responsible for providing direct care management services to families enrolled in the Integrated Family Services Program as well as general support to families in our Parent Drop-In program, Family Events, and other Supportive Family Services. This position is full-time, and requires a degree of flexibility in work hours due to the unpredictable schedules of families engaging in services.


Integrated Family Services

  • Work with 10-15 families at a time, as assigned by Clinical Care Coordinator.
  • Participate actively as a member of an IFS Service Delivery Team.
  • Attend weekly Service Delivery Team meetings.
  • Maintain regular contact and communication with the Clinical Care Coordinator and the Sr. Program Manager – Care Coordination.
  • Collaborate with Clinical Care Coordinators to provide care management and information and referral to IFS families, in keeping with their agreed-upon service plans.

Supportive Family Services

  • Provide time-limited supportive counseling and crisis counseling (up to 12 sessions) to families, as needed, in the Parent Drop-In program.
  • Serve one day per week as Coordinator of the Day for the Parent Drop-In program.
  • Support in-house services that provide concrete resources for families including; hygiene bags, food bags, holiday meals, and back-to- school supplies.
  • Outreach directly to potential clients by contacting community agencies, schools, and other family-serving agencies to inform families of our services.
  • Staff attend and supervise family events including holiday, seasonal events, periodic workshops as well as educational activities (may require some evening and weekends).

General Program Operations

  • Assist and participate in collecting and reporting data needed to track families’ progress toward outcomes.
  • Input data into program database Efforts To Outcomes (ETO), including but not limited to data regarding assessments, progress notes, and collateral contacts.
  • Attend all team, department, and staff meetings.
  • Undertake other duties as assigned.


  • Bachelor’s Degree in counseling, psychology, social work or other related field required
  • At least three (3) or more years of relevant experience preferably in a non-profit social service environment
  • Fluency in Spanish required
  • Knowledge of community resources and counseling/social work practices with high risk populations required
  • Good documentation skills required
  • Excellent written and verbal communication skills, ability to establish rapport.
  • Ability to motivate others towards achieving goals.
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.
  • A clear understanding of and respect for confidentiality policies involving both clients and fellow employees.
  • Ability to maintain professional boundaries with client families and colleagues.
  • Ability to work in a variety of settings with culturally diverse families
  • Knowledge of San Francisco’s diverse communities highly desirable.
  • Knowledge of Microsoft Word and Excel.
  • Criminal Justice Clearance required


  • Full time
  • Non-Exempt
  • Position will require fingerprinting and reference-check


  • Typical Working Conditions: Standard office.
  • Equipment Used: Computer, phone, fax, copier.
  • Essential Physical Tasks: Ability to travel within San Francisco

San Francisco Child Abuse Prevention Center is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin. Qualified candidates should submit a resume and a detailed cover letter to Frank Landin, Manager of Human Resources at employment[@]