This full-time exempt position is responsible for creating and maintaining the performance management system for the Prevention Center and the partners of the Child Advocacy Center (CAC). The Data and Evaluation Manager will work extensively with the data system in collaboration with staff across the organization and community partners. This position is responsible for overseeing data entry, data collection, reporting functions and developing new processes to support the CAC.
- Oversee and update processes and protocols for data entry into the CAC’s data system to ensure that services are captured accurately and completely.
- Ensure data collection processes and forms align with the CAC data system.
- Develop processes and procedures to monitor and ensure data integrity.
- Develop and conduct training in all aspects of data entry to staff and partners.
- Provide support and advanced troubleshooting to all users of the CAC database.
- Prepare and monitor periodic reports and data uploads to the Prevention Center’s funders.
- Create internal reports for staff, supervisors, and directors to monitor program performance.
- Provide program performance data to development as needed for grant applications and status reports.
- Support supervisors and partners in identifying key performance indicators, and provide regular reports tailored to individual needs.
- Develop and conduct trainings on database reporting functions to all staff and partners.
- Liaise with external reporting consultants as necessary to create and maintain advanced reports.
- Work with government partners to gather, analyze and review data to inform staff in policy and advocacy for CAC partners.
- Create and maintain a System Development Plan.
- Collaborate with the Chief Operating Officer, Community Education & Strategic Partnerships Director, Senior Program Managers and CAC partners to explore potential system development projects to maximize utilization and benefit of the CAC data system.
- Identify system improvements & manage process changes as needed.
- Build and secure new assessments in the CAC data system.
- Act as the database administrator for the CAC data system.
- Add new user accounts and assign user security rights according to CAC and Prevention Center’s role based access policy.
- Train existing staff and partners on proper use of the CAC data system.
- Coordinate data entry workflow in conjunction with the Operations and Program Support Team and the CESP Director, when needed.
- Work in collaboration with the CAC database vendor to ensure data is entered appropriately and merging duplicate client records where they exist.
- Propose and deploy security improvements as requested.
- Liaison with CAC database vendor to troubleshoot the system.
Strategy & Evaluation
- Support the implementation of the organization’s Theory of Change and outcome ladders.
- Plan and conduct analyses of organization performance data to identify insights that support ongoing learning and improvement.
- Work in collaboration with the Waller Street Data & Evaluation Manager to create a process in measuring outcomes related to collective impact.
- Undertake other duties as assigned.
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
- Advanced knowledge of ETO Enterprise Edition software or comparable data system.
- Basic knowledge of HTML and web design.
- 2+ years of data management experience.
- Demonstrated understanding of HIPPAA security rules.
- Knowledge of performance management and evaluation techniques.
- Advanced skills in Microsoft Excel, Access, and PowerPoint (Office 2003 & 2010).
- Knowledge of SQL and Macros a plus.
- Advanced Adobe Acrobat skills a plus.
- Excellent verbal, written, and interpersonal skills.
- Must be able to communicate well at all levels of the organization.
- Excellent organizational skills and the ability to multitask and juggle multiple priorities.
- Meticulous attention to detail.
- Requires passing a criminal background check, providing legal evidence of authorization to work in the US as well as references.
- Full time
Typical Working Conditions:
Standard office with some attendance and assistance at events or off-site meetings.
Computer, fax, printer, phone, scanner.
Essential Physical Tasks:
- Minimal travel requirements
- Physical Requirements: ability to perform routine office duties involving repetitive work at the keyboard. Ability to lift up to 30 lbs.
San Francisco Child Abuse Prevention Center is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.
Qualified candidates should submit a resume and a detailed cover letter to Frank Landin, Manager of Human Resources at employment[@]sfcapc.org.