Department: Centralized Operations Team
Reports to: Associate Director of Operations
Location: 1757 Waller Street & 3450 Third Street, San Francisco
The Senior Program Manager of Data & Evaluation (SPM-DE) is responsible for the overall management and development of the data & evaluation team. This position reports to the Associate Director of Operations (ADO). This full-time exempt position supervises two Data & Evaluation Managers. The position will be responsible for developing and implementing a work plan for the data and evaluation team to help the organization collect, analyze and apply data in our programs both to increase our capacity and make data-informed decisions. The SPM-DE will provide management teams with recommendations based on the data team’s evaluation of the data collected.
The SPM-DE will provide overall management of both databases including: Efforts To Outcomes (ETO) and the CAC Database.
The SPM of DE will work closely with management staff and the Data and Evaluation Managers. The SPM of DE will maintain excellent communication and relationships with department leaders and their teams, provide education on data analysis; create efficient systems and procedures, but also lead the agency in creating a data-informed culture.
Program Leadership & Supervision
• Collaborate with Associate Director of Operations to prepare and implement annual budget and annual work plan for the data and evaluation team.
• Support the implementation of the organization’s Theory of Change and outcome ladders.
• Plan and conduct analyses of the organization performance data to identify insights that support ongoing learning and improvement.
• Work in collaboration with both Data & Evaluation Managers to create processes in measuring outcomes related to collective impact for the Community Education and Strategic Partnerships (CESP) Department and program outcomes for the Children and Family Services (CFS) Department.
• Collaborate with management teams to set program milestones and key performance indicators for CESP and CFS departments.
• Oversee impact narrative for external communications including donors, government and partners.
• Foster relationships with other agencies to allow programs to scale program models and support the desire to meet the goals outlined in collaborative partnerships.
• Evaluate and develop efficient systems to improve operations and data management.
• Create a data-informed culture across all departments throughout the organization.
• Collaborate with both Data and Evaluation Managers to prepare and monitor periodic reports and data uploads to the Prevention Center’s funders.
• Create internal reports for staff, supervisors, and directors to monitor program performance.
• Provide program performance data to development as needed for grant applications and status reports.
• Support supervisors, staff and partners in identifying key performance indicators, and provide regular reports tailored to specific programmatic needs.
• Support the development of and facilitation of trainings on database reporting functions to all staff and partners.
• Liaise with external reporting consultants as necessary to create and maintain advanced reports.
• Collaborate with management staff and community partners to explore potential system development projects to maximize utilization and benefit of both data systems.
• Identify system improvements & manage process changes, as needed.
• In collaboration with the data team, the SPM-DE will formulate, implement, and enforce proper data collection policies and procedures.
• Establishes data quality standards and work with staff and partners to ensure standards are met.
• Develop and implements evaluation methodology related to various programs.
• Develop and oversee monitoring systems to track success of program implementation.
• Design research and evaluation efforts to assess the impact of programs and services from across departments.
• Explore and provide recommendations for innovative technologies to streamline monitoring, evaluation and other operational functions.
• Build staff capacity through training and technical assistance for accurate data entry, collection and reporting.
• Work in collaboration with the database vendors to ensure data is entered appropriately and merging duplicate client records where they exist.
• Propose and deploy security improvements.
• Liaison with both database vendors to troubleshoot the data systems.
• Understand and enforce privacy laws and standards related to data management.
May be required to assist with other projects or duties as assigned.
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
- 2+ years of data management experience.
- 2+ years supervisory experience managing a small team preferably at a non-profit.
- Demonstrated understanding of HIPPAA security rules.
- Knowledge of performance management and evaluation techniques.
- Advanced skills in Microsoft Excel, Access, and PowerPoint (Office 2003 & 2010).
- Knowledge of SQL and Macros is a plus.
- Advanced Adobe Acrobat skills is a plus.
- Excellent verbal, written, and interpersonal skills.
- Data Reporting and analytics competencies (content knowledge).
- Knowledge of major quantitative and qualitative monitoring methodologies and proven ability to design monitoring instrumentation tools.
- High level of proficiency in Windows Excel and/or Statistical Software (SPSS, STATA).
- Advanced skills in data analysis presentation and report writing.
- Bias for action and comfortable with ambiguity. Ability to act on limited information when necessary while also seeking supervision when in need of further direction.
- Fast learner; ability and desire to learn new skills and develop new abilities when requirements shift.
- Seeks out challenges as professional and personal opportunities to grow, takes unexpected setbacks in stride, and finds resilience to overcome obstacles.
- Ability and desire to honor the mission and values of the Prevention Center, to interact successfully and collaboratively at all levels of the organization, and to develop positive relationships in a culturally diverse workplace.
- Ability to work independently and as a member of various teams.
- Excellent organization skills, ability to successfully manage a large volume of work, meet multiple and often competing deadlines, and respond with flexibility to unanticipated requests.
- Requires passing a criminal background check, providing legal evidence of authorization to work in the US as well as references.
• Full time
Typical Working Conditions:
Standard office with some attendance and assistance at events or off-site meetings.
Computer, fax, printer, phone, scanner.
Essential Physical Tasks:
• Minimal travel requirements
• Physical Requirements: ability to perform routine office duties involving repetitive work at the keyboard. Ability to lift up to 30 lbs.
San Francisco Child Abuse Prevention Center is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.
Qualified candidates should submit a resume and a detailed cover letter to Frank Landin, Manager of Human Resources at email@example.com.