Collecting and using data is one of the ways we improve our programs to help families and children. As one of two Data Managers at the Prevention Center, I have had the privilege of working closely with our staff who support families, empower children, and educate our community. Many of our findings are very positive — for example, more than 75% of families who are at high-risk for child abuse who receive individualized services, demonstrate improvement in family functioning after working with us for at least three months. However, analyzing our data also raised some good questions:
Here at the Prevention Center one of our many services is a 24-hour parental stress line called the TALKLine, where parents can find a supportive, reflective listener to help them process their parenting challenges. The line received 7,179 calls last year alone. As an organization we’re focused on collecting data and making decisions based on what we collect. So I decided to take a closer look at our caller data. I was curious to see what our callers most pressing needs are and how those needs have changed over the last year.