Here at the Prevention Center one of our many services is a 24-hour parental stress line called the TALKLine, where parents can find a supportive, reflective listener to help them process their parenting challenges. The line received 7,179 calls last year alone. As an organization we’re focused on collecting data and making decisions based on what we collect. So I decided to take a closer look at our caller data. I was curious to see what our callers most pressing needs are and how those needs have changed over the last year.